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Subscription View Blank if No Email

Pelcro Product

🔍 Problem Statement

In the Pelcro Dashboard Subscriptions view, the Customer column displays only the customer's email address. Many legacy and print subscribers do not have an email on file and are identified only by name and physical address — making their rows effectively blank and impossible to identify, search, sort, or filter in the subscriptions table.

💡 User Story

As a subscriptions or customer support agent, I want the Subscriptions view to show separate Name and Email columns instead of a single Customer column, so that I can identify subscribers who lack an email and efficiently search, sort, and filter by name or email.

🎯 Definition of Done (DoD)

A feature is done when:

✔️ Given the Dashboard Subscriptions view, when a subscriber has no email on file, then their name is still displayed in the table — and when an agent searches, sorts, or filters by customer name, then matching records are returned correctly, including those without an email address.

Posted by Rana Haleem ·
Status: Available2 comments

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Comments2

  • dparrott

    •

    Apr 2

    •

    Merged request

    •

    2 votes

    Subscriptions List: Show Customer Name Instead of Email in Customer Column

    🔍 Problem Statement
    As an admin, I experience the Subscriptions tab showing only an email address in the Customer column, which makes it difficult to recognize subscribers at a glance and requires an extra click to confirm identity.

    💡 User Story
    As an admin, I want the Customer column to display the subscriber's full name with email as a secondary field or separate column, so that I can identify subscribers quickly without clicking through.

    🎯 Definition of Done
    - Given the Subscriptions list, when viewing the Customer column, then the subscriber's full name is displayed; email is in a separate column or shown as secondary text.
    - This change impacts the UI (Subscriptions list table) and API (subscription list response — ensure name is returned).
    - Limitations: customers with no name fall back to email display.

    On th subscriptions tab, it would be nice if the customers name was actually listed in the customer column as opposed to the email address. Email should be its own colomn.

    • Rana Haleem

      Team•

      Oct 20, 2025

      Thank you for sending this through — that’s great feedback and definitely worth exploring! We’ll take a closer look internally and keep you posted on any updates.