Admin: Delete Saved Credit Cards from Customer Accounts

🔍 Problem Statement
As an admin, I experience being unable to delete a saved credit card that is the only card on file or is linked to an active auto-renewal subscription, which prevents honoring customer requests to cancel autopayments or switch to invoiced billing.

💡 User Story
As an admin, I want to delete any saved credit card from a customer account at any time — including the last card and cards linked to active subscriptions — so that I can fulfill customer requests to remove auto-charge authorization.

🎯 Definition of Done
- Given a customer account, when an admin deletes a credit card linked to an active auto-renewal subscription, then the card is removed and the subscription is flagged for manual renewal at next cycle.
- This change impacts the UI (customer payment methods) and API (card deletion endpoint — remove last-card restriction).
- Limitations: deleting the last card on an auto-renewal subscription automatically converts it to manual renewal; a warning is shown before deletion.

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What would you like to be able to do? (One idea per form): As an admin, I would like to be able to delete saved credit cards from accounts at any time, even if they are the only card saved and even if the card is linked to an active subscription. How would that help you?: We have customers that want to cancel autopayments or change their payment method to "send invoice" and currently we can't make that change without starting a new subscription. It would be incredibly helpful to have the ability to delete saved cards so renewals can't be automatically charged in cases like this. By deleting the card, there will be nothing to pull the payment from which ideally would then lead to the customer receiving an email invoice or notification that payment has not been processed for their autorenewal. Also, I believe we should have the ability to delete saved card info at any time when it is requested by a customer. If they no longer want saved card information on file, we should be able to delete that even if there is no new card info to replace it. I think this should be a feature for admin only, not on the customer side. How important is this to you?: Critical Email address: ksouders@wtwhmedia.com ——————————————— This task was submitted through Suggest an idea - Product Roadmap https://form.asana.com/?k=qsv6hMm2wL8SXD_R-h-N9Q&d=742417627358732