Add Feature to Adjust Subscription Start/End Date(for autorenew)

🔍 Problem Statement

• Subscribers sometimes need their subscription start date adjusted after purchase due to technical issues, delayed gift subscription timing, or customer service accommodations.

• For example, we recently had a BibleStudyTools.com PLUS subscriber who was unable to properly access her ad-free PLUS account for over a month while actively paying for the subscription. After troubleshooting, we were able to resolve the access issue by having her log out, log back in, and clear her browser cache. However, because she lost access to the paid benefits for an extended period, she requested that her subscription be restarted or extended to make up for the lost time.

• Currently, we do not have a simple way within Pelcro to adjust a subscription’s start date or extend the end date.

• This also comes up when users purchase their own subscription along with a gift subscription for a spouse or family member, but the gift subscription starts at a later date. In those cases, users may want their own subscription adjusted so both subscriptions line up correctly. Without this functionality, our support team has limited ability to resolve valid customer concerns directly within the Pelcro backend.

💡 User Story

• As a customer support/admin user in Pelcro, I want the ability to pause a subscriber’s active subscription or adjust the subscription start and end dates, so that I can fairly compensate customers for lost access, align subscription timing with gift subscriptions, and better manage customer service accommodations without needing manual workarounds.

🎯 Definition of Done (DoD)

A feature is done when we can:

✔ Adjust a subscription’s start date when needed.

✔ Extend a subscription’s end date to make up for lost access or support-related issues.

✔ Apply these changes to both monthly and annual subscription plans.

✔ Clearly display the updated subscription timeline in the customer’s account.

✔ Ensure billing is handled correctly when a subscription is moved or extended.

✔ Add an internal note or reason field so admins can document why the subscription was paused or adjusted.

✔ Ensure the subscriber does not lose access when an admin is only extending the subscription end date.

✔ Provide confirmation to the admin before changes are saved, so accidental subscription changes can be avoided.