Upgrade tickets list UI

Problem Statement

Pelcro’s current Tickets list view lacks key operational capabilities required by support and operations teams. Tickets cannot be assigned to collaborators (Pelcro admin users), cannot be efficiently sorted or filtered by operational metadata, and do not surface vendor information that is already being implicitly determined by the AI Shipping Agent via the customer’s address.

This results in:

1. Manual coordination outside the platform to assign ownership

2. Inefficient ticket triage and prioritization

3. Lack of visibility into which vendor is associated with a customer issue

4. Reduced usefulness of the Tickets list for high-volume support workflows

User Stories

🎧 Support / Ops User

1. As a Pelcro admin, I want to assign a ticket to a collaborator, so ownership and accountability are clear.

2. As a Pelcro admin, I want to sort tickets by created date and last updated date, so I can prioritize work efficiently.

3. As a Pelcro admin, I want to see the Vendor ID and Vendor name directly in the Tickets list, so I immediately understand which vendor is impacted.

4. As a Pelcro admin, I want the Vendor name to be clickable, so I can quickly navigate to the vendor record.

5. Anyone can add a ticket/ assign a ticket