Enable the ability to Export customer "Tickets" both from the Platform and via the Exports API

What would you like to be able to do? (One idea per form):
Enable the ability to Export customer "Tickets" both from the Platform and via the Exports API

How would that help you?:
Currently we can create tickets on behalf of a customer. We would like to run some analytics on the number of times a customer had contacted us (Billing Problem or any other problem) or we contacted the customer (e.g. Outstanding AR/Invoice).

Similarly, it would help us do analysis on the most common reasons customers contact us which would allow us to take proactive actions or improve UI/UX or FAQ's as the reasons may dictate.

How important is this to you?:
Important

Email address:
mpatel@crain.com

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