π Problem Statement
Pelcro currently does not allow subscription plan changes when either the current or target plan includes shipments. When a subscriber wants to upgrade, downgrade, or switch between shipment-based plans, customer service must manually cancel the existing subscription and create a new one β increasing operational overhead and preventing self-service for subscribers.
π‘ User Story
As a Pelcro admin, I want the platform and UI to support plan changes for shipment-based subscriptions, so that customer service teams and subscribers can switch plans without manual cancellation and re-creation.
π― Definition of Done (DoD)
A feature is done when:
βοΈ Given a subscriber on a shipment-based plan, when a plan change is initiated via the Pelcro admin UI or by the subscriber directly, then the change is processed successfully β applying existing plan-change rules (billing alignment, proration) β without requiring customer service to manually cancel and recreate the subscription.
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Backlog
Pelcro Product
11 months ago

Rana Haleem
Get notified by email when there are changes.
Backlog
Pelcro Product
11 months ago

Rana Haleem
Get notified by email when there are changes.