Enable subscription changes for shipment-based plans

πŸ” Problem Statement

Pelcro currently does not allow subscription plan changes when either the current or target plan includes shipments. When a subscriber wants to upgrade, downgrade, or switch between shipment-based plans, customer service must manually cancel the existing subscription and create a new one β€” increasing operational overhead and preventing self-service for subscribers.


πŸ’‘ User Story

As a Pelcro admin, I want the platform and UI to support plan changes for shipment-based subscriptions, so that customer service teams and subscribers can switch plans without manual cancellation and re-creation.


🎯 Definition of Done (DoD)

A feature is done when:

βœ”οΈ Given a subscriber on a shipment-based plan, when a plan change is initiated via the Pelcro admin UI or by the subscriber directly, then the change is processed successfully β€” applying existing plan-change rules (billing alignment, proration) β€” without requiring customer service to manually cancel and recreate the subscription.

Please authenticate to join the conversation.

Upvoters
Status

Backlog

Board
πŸ’‘

Pelcro Product

Date

11 months ago

Author

Rana Haleem

Subscribe to post

Get notified by email when there are changes.