Currently, when an auto-renewal subscription is cancelled, Pelcro automatically changes the renewal type from Auto-Renewal to Manual Renewal.
This behavior causes downstream issues, particularly with fulfillment logic, because cancelled subscriptions are no longer represented accurately based on how they were originally sold and paid for.
As a result, eligible customers are excluded from fulfillment lists, even when they are still entitled to receive issues already covered by payment.
Renewal type remains unchanged when a subscription is cancelled.
Cancellation only affects:
Subscription status
Renewal behavior (future billing)
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In Planning
Pelcro Product
25 days ago

Sara Habib
Get notified by email when there are changes.
In Planning
Pelcro Product
25 days ago

Sara Habib
Get notified by email when there are changes.