Change quantity of a subscription / archive subscriptions

Problem Statement

As a Pelcro user managing recurring subscriptions with varying quantities, there is currently no way to modify the quantity of an existing subscription. The only available workflow is to cancel the subscription and create a new one, which results in unnecessary cancelled subscriptions cluttering the customer subscription page and making subscription management confusing and inefficient.

Additionally, there is currently no way to remove or archive obsolete subscriptions from the customer view, making it difficult to clearly identify active and relevant subscriptions.

💡 User Stories

• As a Pelcro user, I want to update the quantity of an existing subscription without cancelling it, so I can manage recurring orders more efficiently.

• As a Pelcro user, I want subscription renewals to reflect updated quantities automatically.

• As a Pelcro user, I want to remove or archive old/cancelled subscriptions from the customer subscription page, so the subscription list remains clean and easy to manage.

• As a wholesaler account manager, I want to adjust yearly order quantities for recurring subscriptions without creating duplicate or cancelled records.

🎯 Definition of Done (DoD)

• Users can edit the quantity of an active subscription directly from the subscription management page.

• Quantity updates apply to future renewals without requiring subscription cancellation or recreation.

• Subscription history and billing records remain intact after quantity updates.

• Cancelled or obsolete subscriptions can be archived, hidden, or removed from the customer subscription view.

• Archived/hidden subscriptions remain accessible internally for reporting and audit purposes.

• The customer subscription page clearly distinguishes active subscriptions from cancelled/archived ones.

• Existing renewal and billing workflows continue functioning correctly after quantity changes.

Feedback:

We would like to be able to change the quantity of a subscription. Currently, the only way to do this is to cancel the sub, then create a new one. This leads to a lot of unnecessary “cancelled” subs that clogs up the subscription page. It can make things very confusing when trying to discern what is the correct subscription.

Furthermore, to be able to delete or remove specific subs from the customers subscription page would be very helpful.

Example: We have wholesalers purchasing large quantities of books, subscriptions that auto renew every year. They routinely change the quantities of the order for the following year, leading us to cancel the subscription and create a new one. To be able to simply alter the quantity would be VERY helpful. And at the same time be able to remove old subscriptions from the list.