Add ticket description + shipping address to tickets export

πŸ” Problem Statement

The current ticket export does not include the ticket description or the customer shipping address, limiting the ability of support and operations teams to review complete ticket context directly from the exported file.

πŸ’‘ User Story

As a support or operations user, I want ticket descriptions and customer shipping addresses included in the tickets export so that I can review full ticket details and customer information without needing to open each ticket individually.

🎯 Definition of Done (DoD)

A feature is done when:

  1. Ticket exports include a Ticket Description column.

  2. Ticket exports include a Customer Shipping Address column.

  3. Shipping address is populated using the customer’s default/associated shipping address.

  4. Export format remains unchanged aside from the additional columns.

  5. Existing exports continue to function correctly.

  6. Add them to end file.

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Upvoters
Status

Planned

Board
πŸ’‘

Pelcro Product

Date

3 days ago

Author

Rana Haleem

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