Activity Logs - Payments/ refunds/ subscriptions

Problem Statement

Collaborators and clients cannot see who created or modified customer-related records (e.g., addresses, subscriptions, payments, offline payments).

This limits transparency, slows support investigations, and makes it difficult to audit manual or collaborator-driven actions.

User Story

As a collaborator or customer support user,

I want to view all activity related to a customer, including what changed and who performed the action,

so that I can quickly verify account updates and identify whether actions were done by a collaborator or the end user.

Definition of Done (DoD)

1. Payment detail view displays:

2. “Posted by” field indicating:

3. Collaborator name (for manual/offline payments)

4. System (for automated charges)

5. End User (for self-serve payments, if applicable)

6. Refund detail view displays:

7. “Refund created by” field indicating:

8. Collaborator name (manual refund)

9. System (by disputes)

Subscription Activity Enhancements

✔ Subscription Activity logs include an explicit “Action by” field > show the collab email/end user:

1. System (auto-renewals, scheduled expirations, automated status changes)

2. Collaborator name (manual cancel, extend, reinstate, pause, resume)

3. End User (self-serve cancellation or renewal).

✔ Each activity entry clearly shows (payments/ refunds):

1. Action performed (created / updated / deleted)

2. Action Timestamp

3. Action by (Collaborator / End User / System)

4. Actor identity (name/email when applicable)