π Problem Statement
There is no way for admins to impersonate a customer login via the Core API. When troubleshooting customer-specific issues, support teams must ask the customer for screenshots or attempt to recreate their account state, which slows issue resolution and creates a poor support experience.
π‘ User Story
As a Pelcro admin, I want to impersonate a customer's login session via the Core API, so that I can see exactly what the customer sees and troubleshoot issues quickly without requiring their credentials or step-by-step screenshots.
π― Definition of Done (DoD)
A feature is done when:
βοΈ Given an admin with impersonation permissions, when they call the impersonation API endpoint with a customer ID, then a session token is returned that provides the same view and access as the target customer β and all impersonated actions are logged for audit purposes.
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Backlog
Pelcro Product
Product Board
11 months ago

Manish Patel
Get notified by email when there are changes.
Backlog
Pelcro Product
Product Board
11 months ago

Manish Patel
Get notified by email when there are changes.